Policies

Shipping Policy

Every order from Get Custom Napkins is printed to your approved artwork and specification, so shipping timelines begin after your mockup is approved and production is complete. The information below is provided to help you plan; it is an estimate, not a promise of a specific delivery date.

Production & timelines

Standard production and delivery takes 2 weeks (faster turnaround available with express shipping), measured from the moment you approve your mockup. Transit time is included in that estimate but varies by destination and by the service level selected for your order. If you are working to a wedding, an opening or an event date that will not move, tell us the date up front and we will plan the schedule backwards from it.

Shipping costs

Shipping is quoted with your order and depends on quantity, carton count, total weight and destination. Case quantities of napkins are light but bulky, so they are rated on volume as much as weight, which is why we include estimated freight in your quote rather than leaving it as a surprise at checkout. For large or time-sensitive orders we can present several service-level options.

How your order is packed

Napkins ship poly-wrapped in packs and boxed flat, so the fold and the corners stay square through the warehouse and the delivery truck. Every carton is labeled with the design name, which means a venue running more than one design can stage cases by event without opening them. Keep unopened packs flat, off the floor and out of direct sun until you need them.

Destinations

We ship nationwide across the United States, and internationally on request. International orders may be subject to customs duties, taxes and additional transit time, which are the responsibility of the recipient.

Multiple addresses & tracking

We can split shipments across multiple addresses — useful for restaurant groups, hotel portfolios and multi-site events where each location needs its own design and quantity. Send a distribution list with your order and we will label every carton to its destination. Tracking information is provided per shipment once it leaves.

Delays

Estimated dates may be affected by carrier delays, weather, customs, or other factors outside our control. We will always tell you proactively if anything changes, but transit times are estimates and are not guaranteed.

Questions about a specific order? Email george@getcustomnapkins.com or text (929) 605-4397.