FAQ

Our minimum order is just 12 pieces on any napkin style, so you can prove a design on a small batch before ordering by the case.

Standard production and delivery takes 2 weeks (faster turnaround available with express shipping). Your free mockup arrives within 24 hours.

Yes — our designers redraw logos, set monograms and build scaled mockups free, with unlimited free revisions until you approve the layout.

Always. Nothing prints until you approve the free digital mockup showing true napkin size, imprint position and the foil or ink color.

We ship across the US, and express production plus expedited shipping covers weddings, openings and events that will not move.

Every order is backed by our quality guarantee — if napkins don’t match your approved proof, we make it right, fast.

Vector files (AI, EPS, PDF, SVG) are ideal, but high-resolution JPGs and PNGs work too — we clean them up free.

Yes — we print with food-contact-safe, low-migration inks and foils, and the stock itself is food-service grade for napkins and towels.

Four sizes cover almost every service. A beverage or cocktail napkin is a five-inch folded square that goes out with a drink — two-ply for volume, three-ply when the bar is part of the occasion. A luncheon napkin folds to six and a half inches and opens to thirteen, which is the right lap cover for a seated lunch or a passed plate. A dinner napkin is the full sheet, folded in eighths into a tall rectangle that stands in a ring at every cover. Guest towels use that same tall footprint in a much heavier stock for restrooms and buffet lines. Tell us how the room is being served and we will spec the size rather than making you guess.

Ply is simply the number of tissue layers bonded together. Two-ply is the everyday weight: it absorbs condensation, feeds through counter dispensers and is the sensible choice when a case a week leaves the storeroom. Three-ply is thicker, softer in the hand and noticeably more absorbent, which is what you want for sauced menus, long seated meals and anything where the napkin is part of the table setting rather than a supply item. A blunt rule of thumb — if the napkin will be looked at, order three-ply; if it will be grabbed, two-ply does the job and costs less to run.

Tissue napkins are bonded layers of soft creped paper, light and absorbent and embossed across the face so the plies stay married together. Linen-feel napkins are airlaid cellulose, a denser non-woven sheet engineered to behave like cloth: it drapes over a lap instead of crumpling, it holds a fold, it will not pill against the rim of a wine glass, and it carries a woven-look texture with a hemstitch-style edge. Airlaid also holds finer print detail, so thin serif type and small crests survive at size. Guests usually only work out that a linen-feel napkin is disposable at the moment they pick one up.

More than most buyers expect, because absorbency comes from the embossing pattern as much as from the number of plies. Embossing creates air pockets between the layers, and that trapped volume is what holds the condensation off a cold glass or the moisture off a plate. A two-ply coil-embossed beverage napkin handles a full pour’s worth of sweat without going limp. Three-ply dinner stock carries through several courses. Airlaid guest towels absorb like a small hand towel and keep their wet strength, which is why they do not shred at a restroom sink the way tissue does.

Quarter fold is standard on cocktail, beverage and luncheon sizes: the sheet folds twice into a square with one clean printable panel on top and three hidden behind it. Eighth fold is the dinner and guest towel presentation, giving a tall narrow rectangle that stands in a ring or lies flat beside a fork. The smaller quarter-folded sizes feed standard counter and bar dispensers, and a coined or embossed edge is pressed in along the fold so the layers do not splay when a wet glass lands on them. Tell us how the napkin gets presented and we will set the artwork on the panel that actually shows.

Hot-foil stamping presses a metallic film into the stock with a heated die: bright, opaque, and the best choice for a mark that has to read across a dim bar. Flat printing puts ink on the surface — one or two spot colors for crisp everyday logos on volume runs, or full-color digital when the artwork is photographic or carries a gradient. Embossing presses the shape into the sheet itself, and run with no ink at all it becomes a blind deboss, which reads as quiet and expensive on ivory and is the usual pick for weddings and clubs. Foil and embossing suit simple bold shapes; fine detail and full color belong in print. We will say which way your specific mark should go on the free mockup.

Yes. Send a PMS reference or your brand guide and we match the ink to it, then name the exact shade on your free mockup so nothing prints before you have seen the call-out. Foil is chosen from a finished range of golds, silvers, copper and colored films rather than mixed to a formula, so we show you the closest available foil and say plainly how close it is. Absorbent napkin stock also softens an ink slightly compared with coated paper or a backlit screen, and we flag that on the proof instead of letting you discover it in the carton.

Keep the design about a quarter inch clear of every folded edge. Napkin stock shifts a little as it feeds and folds, so artwork pushed hard into a corner can end up trimmed unevenly or wrapped around a fold where nobody sees it. Full-bleed color across an entire panel is possible on digital print, but it is a deliberate build rather than the default. Our designers draw the fold lines and the safe area straight onto your free mockup, so you can see exactly how much room the mark has before you approve anything.

A five-inch cocktail square holds less than people expect once the safe margins come off, and a logo built for a storefront sign turns to mush at that scale. The fix is almost always simplification rather than shrinking: drop the tagline, thicken the hairlines, and let the wordmark carry it. Our designers redraw and simplify artwork free, show it at true size on the mockup, and will tell you honestly when a mark needs to lose an element to stay readable at arm’s length across a table.

Beyond the standard squares and rectangles we can produce scalloped, rounded-corner and die-cut outlines, and press coined, embossed or hemstitch-style treatments into the perimeter. A custom die needs a little more lead time and a simple closed outline to cut cleanly, so send the shape as vector art or a clear sketch and we will confirm what is achievable before quoting. Edge detail holds much crisper on airlaid stock than on tissue, which is worth knowing if the shape is the whole idea.

Napkins are poly-wrapped in packs and boxed flat, so a bartender or a setup crew opens one pack at a time while the rest stay square and clean in the storeroom. Every carton is labeled with the design name, which matters the moment you are running more than one design at a property. Pack counts vary by size and ply — cocktail and beverage squares typically run fifty to a pack — and the exact pack count for your order is confirmed in writing before production starts.

Keep them flat, still wrapped, off the floor and out of direct sun. Napkin stock is hygroscopic: in a damp storeroom it takes on moisture, and layers that have absorbed humidity feel limp and separate at the fold. Heat and sunlight will also slowly yellow white stock and dull a foil. Stored properly in their sealed packs, printed napkins hold for years, which is why buying a season at a time is completely normal for venues.

Yes. Recycled-content stock and natural unbleached kraft are both available and both print well, and kraft in particular has become a deliberate look rather than a compromise. Unbleached stock is warmer and darker than white, so pale inks lose contrast on it and a foil or a dark spot color usually reads better. We show your mark on the actual stock color in the mockup, so there is nothing left to imagine.

Yes. We regularly split one production run across several restaurants, hotel properties or event sites. Send a distribution list with the address and quantity for each location and we label every carton to its destination, so nobody has to break down and re-ship a pallet at the receiving end. Tracking is issued per shipment as each one leaves.

Yes. Your approved artwork, stock color, ink and foil call-outs, size, ply and fold all stay on file, so a reorder placed a year later comes back the same as the first run. Reorders skip the artwork stage entirely — send the design name and the quantity and the job goes straight into production.

Yes. A single order can hold cocktail napkins for the bar, dinner napkins for the tables and guest towels for the restrooms, in different stock colors and carrying different marks. The whole order counts as one quantity against the minimum of 12 pieces, and every piece is laid out from the same approved artwork file, so the set reads as one program rather than three separate purchases.